Return policy

Return Policy for The Cozy Patio LLC:

At The Cozy Patio, we want you to be completely satisfied with your furniture purchase. If you are not happy with your item, we are here to help. Please review our return policy below:

1. Eligibility for Returns

  • Returns are accepted within 7 days from the date of purchase.

  • To be eligible for a return, items must be in new, unused condition and in their original packaging (if applicable).

  • Customized or final sale items are non-returnable and non-refundable.

  • You must provide a receipt or proof of purchase when returning your item.

2. Restocking Fee

  • All returns are subject to a 25% restocking fee to cover the cost of handling and inspection.

  • The restocking fee will be deducted from the total refund amount.

  • The fee applies to all returns except in cases of manufacturer defects or damage during delivery.

3. Refund Process

  • All refunds will be issued in company check format.

  • If you paid by credit card, the refund will be returned to you via a company check.

  • Refunds will be processed after the return has been inspected and approved.

4. Return Shipping / Pickup

  • Customers are responsible any shipping fees and for any return shipping fees unless the item was defective or damaged during delivery.

  • If you need assistance with a return pickup, please contact our customer service team. Pickup fees may apply.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 48 hours of receipt for assistance.

  • We will work to resolve the issue by offering a replacement or full refund without the restocking fee.

6. How to Return an Item

  • Please contact our customer service team at 805-270-4444 or info@thecozypatio.com to initiate a return.

  • Once your return is approved, we will provide instructions on how to return the item.

7. California Residents

  • Under California law, we honor your right to a refund or exchange for defective merchandise.

  • This policy complies with California’s return and refund regulations.

We appreciate your understanding of our return policy and strive to make your shopping experience with us as seamless as possible. If you have any further questions, don’t hesitate to reach out to our customer service team.

Thank you for shopping with The Cozy Patio!